Services / IT Operations
IT Operations
Operational data only works when it can be trusted. I focus on the foundational layers that everything else depends on.
Focus Area 1 of 4
Discovery & CMDBKnow What You Have
CMDB issues rarely originate in the CMDB itself. They emerge from inconsistent discovery, conflicting data sources, and identification rules that don't hold under real conditions.
I focus on stabilising how data is captured and reconciled, so the platform can act as a reliable system of record.
Where I Intervene
- Stabilising discovery behaviour and coverage
- Defining consistent identification and reconciliation logic
- Resolving conflicts between overlapping data sources
Platform Areas
ITOM VisibilityCMDBDiscovery
What Improves
- ✓Trusted and consistent configuration data
- ✓Reduced duplication and data conflict
- ✓Reliable foundation for mapping and operations
How I Measure Success
- Data accuracy:Correct and complete CI records
- Coverage:Infrastructure discovered vs unknown