Services / IT Operations

IT Operations

CMDB, Discovery, Service Mapping, ITSM and AIOps — building the operational foundation that makes everything else reliable.

Focus Area 1 of 4

Discovery & CMDBKnow What You Have

You can't manage what you can't see. Most CMDB failures aren't tool problems — they're configuration and process problems. We stabilise Discovery, repair CI data quality, and implement the governance that keeps it accurate over time.

Services Offered

  • ITOM Discovery installation and tuning
  • CMDB health assessment and remediation
  • CI normalisation and deduplication
  • Discovery scheduling and credential management

Target Products

ITOM VisibilityCMDBDiscoveryCloud Discovery

Target Outcomes

  • ✓Trusted CI data used across ITSM, change and incident
  • ✓Accurate infrastructure visibility across cloud and on-prem
  • ✓Foundation for service mapping and AIOps

How We Measure Success

  • CMDB Health Score: Measurable improvements in CI correctness, completeness and compliance
  • Discovery Hit Rate: Ratio of successfully identified vs. unknown infrastructure
  • Stale CI Reduction: Percentage reduction in aged or orphaned configuration items
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