Solutions
Promethean Leap is an independent consultancy practice specializing in accelerating technology adoption across your enterprise. We design, implement, and optimize solutions that streamline processes, enhance efficiency, and empower your teams to embrace new technologies with confidence.
Read on for some of our primary solution areas we can help you with today.
Suggested Services
- CSDM Adoption and Service Modelling
- CMDB Health-Check and Remediation
- Cloud Orchestration and Governance
- Discovery / Service Mapping / ACC Implementation
- CMDB Integrations
- Service Mapping
- ITSM and Workflow adoption
Familiar Challenges
- Struggling with the velocity of change in the environment
- Increasing adoption of Serverless computing not aligning with legacy models
- Poor Quality / Incomplete CMDB
- Slow / Inefficient incident resolution
- Overly manual triage and problem resolution
- Unable to adopt dependent process like Asset Management
- Security policies constraining discovery
Service Operations
An effective Service Management strategy relies on a service-aware CMDB as the foundation for understanding service dependencies and impacts. Our expert services can help you overcome complexity in your IT landscape and put you on a path to leveraging machine learning and automation to accelerate problem resolution, prevent outages, and drive continuous service improvement. Transform your IT operations from reactive to proactive and delivering exceptional service experiences in your business.
Suggested Services
- Event Management implementation
- Event connector development and integration
- Event and correlation rule tuning
- Health Log Analytics implementation
- Operational Metric ingestion
- Cloud alert configuration
Familiar Challenges
- Too much noise, obscuring important information
- Reactive mode of operation to system outages
- Alerts lack Service context
- Lack of executive visibility into system availability
- Silos between on-prem and cloud providers
AI Operations
We seamlessly integrate advanced AIOps solutions, leveraging machine learning and automation to accelerate problem resolution, prevent outages, and drive continuous service improvement. Transform your IT operations from reactive to proactive, delivering exceptional service experiences.
End-User Experience
We transform clunky, inefficient user experiences into streamlined digital journeys. Our solutions focus on intuitive self-service, automated request fulfillment and easy access to the knowledge your users need to resolve their own issues. The result? Empowered users, reduced support load, and increased satisfaction.
Familiar Challenges
- Common issues being handled manually
- Knowledge not being leveraged well
- Manual responses for automatable activities
- Poor user perception of Service Request interactions
- Agent proliferation
Suggested Services
- Service Catalog simplification
- Orchestration of Cloud / On-Prem / End-user requests
- AI Assisted Search and knowledge
- Virtual Agent adoption
- Automated incident remediation on End-User devices